Operations Engineer

Location
Manchester, England, United Kingdom
Salary
£ 80.000 - 100.000
Job Type
Full Time
Contract Type
Permanent
Sector
Accounts

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RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions.

We are looking for an Operations Engineer to join the operations team to provide support on our data capture systems running for our customer projects as well as internal IT systems.

The Role

Located in Stretford, Trafford Park and comprises of Hybrid working.

Our systems use a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants. Internal IT systems are mostly SaaS based with a limited number of traditionally running servers and applications.

Operations Engineers will improve, maintain, and support systems used by our customer projects and for internal purposes, with the support of the other Operations engineers, the Operations Team Lead, the Server Capture technical lead and other colleagues.

The data capture systems are made up of a combination of open source and bespoke software running on the Linux platform. There is heavy use of automation such as Puppet and Terraform to deliver these capabilities.

Alongside the regular maintenance, operations, and support tasks there will be ample opportunities to be involved in the development of automation and systems management. RealityMine has an out of hours on-call team (additional compensation is made for on-call hours) that you would be required to join after a suitable settling in period.

RealityMine employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge.

Key Responsibilities

  • Day to day maintenance of servers and services
  • Handling support requests from customers and staff
  • Deployment and scaling of systems
  • Working alongside engineering, testing, user experience and other roles
  • Handling alarms and alerts
  • Improving monitoring and alerting
  • Investigating and monitoring performance

Adhering to company policies and procedures with respect to security, quality, and health and safety.

About You

Here’s what we’re looking for:

  • The ability to solve problems and find out or source information.
  • Following established processes

Preferred:

  • Python or other scripting languages
  • Experience in running servers at scale
  • Experience with VPS and Dedicated server hosting companies worldwide
  • Puppet, Terraform or other Infrastructure as Code tools
  • Administrative knowledge of common business tools such as Atlassian’s suite, Microsoft 365 etc
  • Experience with AWS CloudWatch, PagerDuty or other monitoring tools

Why Join RealityMine?

At RealityMine, we believe our people are at the heart of everything we do. That’s why we go the extra mile to support every team member to unlock their full potential. Whether you're hungry for learning, driven by achievement, or just love being part of a dynamic and supportive team, you'll find a home here.

  • Generous Time Off: Enjoy 25 days of paid holiday, plus bank holidays. After two years with us, you can also buy or sell up to 5 days of annual leave.
  • Peace of Mind: Life assurance and a workplace pension with employer contributions.
  • Reward for Performance: Bonus scheme that recognizes your hard work and contributions.
  • Cycle to Work Scheme: For the cyclists among us, we've got you covered.
  • Gear You’ll Love: Choose the tech that works for you, we'll try and source it!
  • Learning & Growth: Benefit from one-to-one coaching, a budget for training programs, and all the support you need to keep growing.
  • Giving Back: Join us in supporting local charities and making a positive impact.

Hybrid Working

We know work-life balance matters, so we’ve embraced a flexible hybrid working model:

  • Located in Trafford Park, our Manchester office offers an inspiring, collaborative space to work alongside your colleagues.
  • Free parking and secure bike shed. Excellent public transport links.
  • Split your time between the office and home, with full equipment provided for home working (desk, screen, chair).
  • Receive £100 annually to personalize your home workspace.
  • Flexible start and finish times to suit your personal circumstances.

If you’re an Operations Engineer professional excited to work on impactful projects and shape the future of data insights, we’d love to hear from you.

Please email your CV with the heading ‘Operations Engineer’ to [email protected]

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Engineering and Information Technology
  • Industries
  • Technology, Information and Media
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