Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Reed
London
Calling all Receptionists and Administrators! Are you interested in a Customer Support Administrator role for one of the largest public sector organisations! Then this is the role for you! Key Information: · Hourly rate – £16.36 PAYE or £20.65 Umbrella· Working hours: Monday-Friday (35 hours per week)· Contract Duration
Job Source: ReedLloyd Recruitment - Epsom
Redhill, Surrey
Do you want to be part of a team offering great service? Do you want a role in customer service that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday, with no weekend callouts?Then we could have a role for you! Competitive Salary: £13.30 per hour Paid holiday Central Location
Job Source: Lloyd Recruitment - EpsomLloyd Recruitment - Epsom
Redhill
Do you want to be part of a team offering great service? Do you want a role in customer service that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday, with no weekend callouts?Then we could have a role for you! Competitive Salary: £13.30 per hour Paid holiday Central Location
Job Source: Lloyd Recruitment - EpsomEmma - we are hiring!
greater london, england, United Kingdom
Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. We h
Job Source: Emma - we are hiring!Heat Recruitment Ltd
City of London, Greater London
An exciting new opportunity has arisen for an organised Adviser Support Administrator (IFA Administrator) to work in a busy practice in Central London which is on a growth trajectory over the next 5-10 years. This is a rewarding role with progression and exam support strongly supported - the business has a proven track record of success from promot
Job Source: Heat Recruitment LtdCantello Tayler Recruitment
Egham
Sales Support Administrator Cantello Tayler Recruitment are currently recruiting for a Sales Support Administrator to join our client based in Egham. The successful Sales Support Administrator will be responsible for: Ensuring that all client requirements are dealt with or escalated in a timely fashion. Understanding of company policy, processes
Job Source: Cantello Tayler RecruitmentKingston College
Kingston upon Thames
Student Services supports students at each stage of their journey from pre-entry to post exit. The Service has a student orientated culture and puts students’ needs at the heart of everything it does.As Student Support Administrator, you’ll provide highly efficient, organised, and effective administ...
Job Source: Kingston CollegeFaith Recruitment
Woking, Surrey
Sales Support Administrator Woking £28,000 Our wonderful client based in Woking are currently seeking a Sales Support Administrator to join their growing business on a permanent basis. The purpose of this role is to provide a high level of support to the sales team, following up on sales leads and helping to grow and develop client relationship
Job Source: Faith RecruitmentChiswick, London
£ 26000 - 29000/annum
Support Administrator Customer Support, Non-Profit Organisation
London- Chiswick
£26k-£29K depending on experience.
Hybrid 3 days in office - 9am-5pm
Is this the role for you:
Are you ready to step into a dynamic role as a support administrator in customer support. We're searching for a dedicated individual with a keen eye for detail, impeccable organisational skills, and a proactive approach.
Key duties:
In this role, you will interact and communicate with customers across various contact channels, including phone, email, social media and live chat. You will answer inquiries, build strong relationships and provide reliable support and information, while identifying and resolving any concerns or problems. Handling complaints in line with organisational policies and redirecting inquiries to relevant colleagues or teams as required. You will also update addresses and contact details in our internal database and process requests for replacement swab packs for online stem cell donor registrations.
You will support customer service improvement projects aimed at enhancing customer experience and satisfaction, collaborating with colleagues and the Line Manager to recommend changes to internal processes. Additionally, you will provide insights on customer interactions to other teams in the UK, prepare and distribute customer activity reports, and work with colleagues in other countries to discuss solutions and best practices. Maintaining the confidentiality of donor and supporter data and adhering to best practice standards including GDPR compliance is crucial.
Working cross-functionally with other teams in the department, you will ensure daily tasks are completed effectively, provide administrative support, and assist other departments. You will meet service levels and key performance indicators set by the Service Management Team or Senior Leadership Team. You will also provide cover for colleagues during peak demand or staff absences, stay updated on developments in stem cell donor recruitment and transplantation, comply with organisational policies, participate in training and meetings, and maintain a good understanding of the donor journey to advise donors accurately. Any other duties assigned by the Head of Donor Services will be expected, subject to time and level of responsibility.
Person specification:
We are seeking a highly capable individual for an Admin Support role, requiring education to A-Level or equivalent and at least one year of experience in a similar customer-focused or contact centre position. The ideal candidate will have a background in customer experience improvement projects and an understanding of related methodologies. Experience using Customer Engagement software, such as Zendesk, Groove, Freshdesk, or Salesforce ServiceCloud being a beneficial but not crucial skill.
The candidate must possess strong skills in the Microsoft Office suite and exhibit excellent communication, listening, and interpersonal abilities. They should be capable of writing and communicating effectively with customers, stakeholders, and colleagues at all levels in a friendly and professional manner. A strong sense of empathy is vital when supporting customers, along with being a team player with a keen attention to detail. Meeting deadlines is crucial, and the candidate should demonstrate a forward-thinking approach, creatively solving problems while working on individual tasks or projects.
The candidate should excel in building and maintaining relationships, engaging colleagues in collaborative projects and identifying improvements in customer experience or internal processes. A proactive and flexible mindset, along with the ability to work independently is essential for success in this role. This position offers an exciting opportunity for an individual to contribute to a customer-focused team enhancing the overall customer experience and supporting the organisation's goals.
Apply now for consideration
Email Alert for Support Administrator- Customer Support jobs in Chiswick, London
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.