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Humand Talent
Oxfordshire
Job Description Attention IT professionals! Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction? Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-mot
Job Source: Humand TalentHumand Talent
oxfordshire, england, United Kingdom
Attention IT professionals! Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction? Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer wi
Job Source: Humand TalentMars Recruitment
Kidlington
1st Line Support Consultant, Kidlington, £20,000 - £25,000 Our client are a leading IT Managed Service provider in Oxfordshire andare seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Consultant to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing
Job Source: Mars RecruitmentHays Specialist Recruitment Limited
Oxford
Your New Company Our client is a British multinational logistics, supply chain, manufacturing, and consultancy company based in Oxfordshire. With operations spanning Europe, North America, Australia, and Japan, our clients operate across various sectors, including automotive, retail, technology, and rail. Your New Role As a First Line Network Engin
Job Source: Hays Specialist Recruitment LimitedRandstad Delivery
Oxford
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: £22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Oxford
Job Source: Randstad DeliveryPrince Talent & Resourcing | B Corp™
oxfordshire, england, United Kingdom
IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as industrial and commerc
Job Source: Prince Talent & Resourcing | B Corp™Prince Talent & Resourcing | B Corp™
Oxfordshire
Job Description IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as ind
Job Source: Prince Talent & Resourcing | B Corp™Humand Talent
oxfordshire, england, United Kingdom
Ready to Dive into Cutting-Edge Tech? Our Client: A dynamic company developing high-performance software and hardware for various industries. Committed to providing excellent IT solutions and support to internal stakeholders. What's In It For You: Leading Legacy: Join an award-winning team shaping the future. Global Impact: Work in offices wor
Job Source: Humand TalentOxford
£ 20000 - 25000/annum
Location: Oxfordshire (office based)
My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.
The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:
• Deliver an exceptional standard of customer service
• Provide 1st Line Support via remote tools and telephone to customers
• Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed
• Liaise with 3rd party vendors
• Prioritising workloads and complete service desk tickets in line with SLAs
• Ensuring documentation is accurate
Required Skills:
• Exceptional verbal and written communication skills
• Exceptional customer service skills
• Can do attitude, and willingness to learn new skills
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory user administration
• Good time management skills
• Confident and assured, and able to operate under pressure
• Hardw...
1st Line Support Engineer jobs in Oxford
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