Customer Service Clerk
Felixstowe
Time Appointments are working on behalf of a leading logistics specialist based in Felixstowe who are currently recruiting for a Customer Service Clerk to join their thriving business. This is a fantastic opportunity to work in a varied and dynamic operational role, covering a wide scope of accountabilities.
Key Duties & Responsibilities:
Receive and process all bookings from the customers to an agreed specification and within the agreed timescales.
Liaise with the customers at all levels as required, ensuring a professional approach and image is maintained.
Develop and maintain strong working relationships with all departments and customers.
Manage the day-to-day activities of the customers, in conjunction with the requirements of the Commercial department and in line with Company standards
Proactively maximise all sales opportunities available from the customer base
Maintain high standards of customer care at all times and deliver effective communications, within agreed timescales
Skills & Experience Required:
Proven experience from within Transport and Logistics, however customer focussed individuals with a genuine interest in building a career within the industry will also be considered
Exceptional customer service skills, with the ability to liaise confidently with clients and customers
Excellent analytical and problem-solving skills
Strong communication skills, both written and verbal
Ability to multitask and work well under pressure, prioritising tasks and workload and managing conflicting demands