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Reed
Kidlington
IT Support | Technical Support | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be prov
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Job Source: PLANET RECRUITMENT SERVICES LTDProfectus Recruitment
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Oxford
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Job Source: Hays Specialist Recruitment LimitedButler Rose
Bicester
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general
Job Source: Butler RoseKidlington
IT Support | Technical Support | 2nd Line | Desktop
The role will be onsite in Kidlington.
As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed.
Main responsibilities
Face to face, telephone and email support
Purchase, Configure, install and maintain desktop and laptop PCs
Support of Telephone Systems
Manage the resolution of issues, problems, service requests and changes.
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors
Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, and audio-visual.
Experience sought:
To have a good understanding of Windows-based computer systems.
Windows desktop, Office desktop apps, Office365.
Very good communication skills.
Flexible and adaptable to changing business needs and processes.
Confidence and presence to deal with management.
Ability to prioritise/schedule tasks personally.
Able to quickly identify potential problems and seek advice when required.
Able to quickly grasp and interpret salient information.
Organisational and administrative skills
IT Support Technical Support 2nd Line Desktop jobs in Kidlington
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