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Line Up Aviation
Berkshire
Role: Customer Support Manager (Permanent role) Industry: Aerospace Location: Southern Berkshire, UK Salary: From c. £28,000+ depending on experience My client manages component repair services as well as component warranties for their clients, ensuring costs to clients are closely controlled. As a Customer Support Manager, the successful candida
Job Source: Line Up AviationSecurity Cleared Jobs
Wokingham, Berkshire, United Kingdom
Job description Customer Support Manager Location: Finchampstead, UK Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul
Job Source: Security Cleared JobsBracknell Personnel Services
Wokingham, Berkshire
Position Customer Support Manager (CSM) Reporting to Customer Support Team Leader Department Customer Support Departmental Functions (CS) To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. Working closely with the Engineering d
Job Source: Bracknell Personnel ServicesArden White Limited
Finchampstead, Wokingham
Job description Customer Support Manager Location: Finchampstead, UK Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul
Job Source: Arden White LimitedBracknell Personnel Services
Wokingham
Position Customer Support Manager (CSM) Reporting to Customer Support Team Leader Department Customer Support Departmental Functions (CS) To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. Working closely with the Engineering departmen
Job Source: Bracknell Personnel ServicesReed
Slough
Customer Support Engineer Annual Salary: £35k - £40k Location: Langley, SL3 Job Type: Full-time An exciting opportunity has arisen for a Customer Support Engineer to join a leading electronics design and manufacturing company. The role involves supporting OEM customers with a range of innovative power quality products, IoT devices, and refrigeratio
Job Source: ReedReed Engineering
Slough
Customer Support Engineer Annual Salary: £35k - £40k Location: Langley, SL3 Job Type: Full-timeAn exciting opportunity has arisen for a Customer Support Engineer to join a leading electronics design and manufacturing company. The role involves supporting OEM customers with a range of innovative power quality products, IoT devices, and refrigeratio
Job Source: Reed EngineeringTate
Guildford
Customer Support / Admin Support Roles Multiple roles from Entry level to Experienced Immediate Start £25k-£35k dep on exp Based local to Guildford, Surrey We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area. Would suit either recent Graduates or someone with some office based
Job Source: TateFinchampstead
Job description
Customer Support Manager
Location: Finchampstead, UK
Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul organisations).
Key Responsibilities:
* Develop and maintain strong relationships with customers and key suppliers.
* Continuously seek to improve working methods and communication channels.
* Ensure compliance with contractual terms between customers and suppliers.
* Strive to improve turnaround times and reduce aged orders.
* Address and resolve all aspects of supplier interactions.
* Identify threats to service levels and apply escalation procedures as needed.
* Negotiate proposals to resolve and mitigate issues.
* Respond promptly to customer requirements and inquiries.
* Escalate internally when necessary and propose operational changes to meet evolving customer needs.
* Monitor and manage the status of repair orders throughout the repair process.
* Maintain systems with up-to-date status data, delay explanations, and relevant supplier information.
* Set clear goals for Repair Administrators.
* Work alongside the Account Program Manager to ensure customer expectations and KPIs are met or exceeded.
Qualifications:
* Relevant experience in Supplier ...
Email Alert for Customer Support Manager jobs in Finchampstead
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