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Arden White Limited
Finchampstead
Job description Customer Support Manager Location: Finchampstead, UK Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul
Job Source: Arden White LimitedSecurity Cleared Jobs
Wokingham, Berkshire, United Kingdom
Job description Customer Support Manager Location: Finchampstead, UK Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul
Job Source: Security Cleared JobsBracknell Personnel Services
Wokingham, Berkshire
Position Customer Support Manager (CSM) Reporting to Customer Support Team Leader Department Customer Support Departmental Functions (CS) To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. Working closely with the Engineering d
Job Source: Bracknell Personnel ServicesArden White Limited
Finchampstead, Wokingham
Job description Customer Support Manager Location: Finchampstead, UK Arden White a highly motivated Customer Support Manager to join our Client in Finchampstead. This role is crucial in managing aircraft component repairs and warranty services for a global clientele, including airlines, manufacturers, and MROs (Maintenance, Repair, and Overhaul
Job Source: Arden White LimitedBracknell Personnel Services
Wokingham
Position Customer Support Manager (CSM) Reporting to Customer Support Team Leader Department Customer Support Departmental Functions (CS) To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. Working closely with the Engineering departmen
Job Source: Bracknell Personnel ServicesReed
Slough
Customer Support Engineer Annual Salary: £35k - £40k Location: Langley, SL3 Job Type: Full-time An exciting opportunity has arisen for a Customer Support Engineer to join a leading electronics design and manufacturing company. The role involves supporting OEM customers with a range of innovative power quality products, IoT devices, and refrigeratio
Job Source: ReedReed Engineering
Slough
Customer Support Engineer Annual Salary: £35k - £40k Location: Langley, SL3 Job Type: Full-timeAn exciting opportunity has arisen for a Customer Support Engineer to join a leading electronics design and manufacturing company. The role involves supporting OEM customers with a range of innovative power quality products, IoT devices, and refrigeratio
Job Source: Reed EngineeringAdecco
Thame
Job Title: Customer & Sales Support Location: Long Crendon Contract Details: Permanent, Full Time Salary: £28,000 - £30,000 per annum Hours: Monday - Thursday, 8.00 am to 4.45 pm, and Fridays 8.00 am to 3.30 pm Benefits & Perks: 23 days annual leave + bank holidays Closed over the Christmas period Free onsite parking Pension scheme Early fini
Job Source: AdeccoBerkshire
£ 28000 - 35000/annum
Role: Customer Support Manager (Permanent role)
Industry: Aerospace
Location: Southern Berkshire, UK
Salary: From c. £28,000+ depending on experience
My client manages component repair services as well as component warranties for their clients, ensuring costs to clients are closely controlled.
As a Customer Support Manager, the successful candidate will manage the repair order process on behalf of the customer and act as an interface between the customer and the company's internal departments.
Main Responsibilities:
Work closely with the Engineering department to ensure service delivery to the customer.
To ensure timely response to customer requirements to SLAs.
Receipt orders, status reporting, quote processing and query management as agreed with the customer.
Continuous process review to improve processes and promote efficiency.
Ensure that Customer Support service level expectations are met or exceeded.
Identify areas of poor performance or opportunities for improvement and come up with solutions.
Set and continually reinforce clear goals to your customer service team members.
Provide timely and specific feedback on team member performance
Respond to all escalated day to day issues.
Ideal Candidate Profile:
Proven customer account management experience (there are no internal direct reports to manage).
Customer service experience essential.
Experience in process analysis/Continuous Improvement/lean management desirable.
Abilit...
Email Alert for Customer Support Manager jobs in Berkshire
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