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Realise Recruitment
Castlecary, North Lanarkshire
Service Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve
Job Source: Realise RecruitmentSearch
Glasgow
Service Desk CoordinatorGlasgow £23,200 - £24,200Do you want to work for an established business withing the FM industry?How does on-site parking and salary sacrifice sound?If you are and experienced coordinator, this could be the role for you…Search are hiring for a Service Desk Coordinator within the FM industry, with great communication and orga
Job Source: SearchRealise Recruitment
Glasgow
Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any probl
Job Source: Realise RecruitmentNavisite
Glasgow, Scotland, United Kingdom
At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the offic
Job Source: NavisiteIn Technology Group
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'l
Job Source: In Technology GroupPertemps Network Group
East Ayrshire, Scotland, United Kingdom
Are you a skilled IT Technical Support Specialist looking for your next challenge? Our client is seeking a talented individual to their multi-award-winning company based in Ayrshire. £26,000 per year Career Progression This role would require traveling to various sites around Ayrshire. This role is an on call rota which currently sits at 1 in 5 w
Job Source: Pertemps Network GroupIn Technology Group Limited
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you
Job Source: In Technology Group LimitedScania (Great Britain) Limited
Glasgow
SGB Customer Service Apprentice - Glasgow Salary starting from £14,600 with yearly pay increases Annual bonus Designated on site mentor You do not need any previous experience. Our proven apprenticeship programme, dedicated staff and supportive leadership team will help you learn and grow. You will be a key member of our family from day one, welc
Job Source: Scania (Great Britain) LimitedGlasgow
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success.
Overview:
This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team.
Responsibilities:
Create, manage, remove network user access
Install and configure workstation equipment to include both laptops and thin clients
Provide support on our network equipment as needed by our Network Team
Manage IT incidents from inception to close utilizing ServiceNow software
Track the inventory of software, hardware and network assets
Maintain security of the organization’s computer systems
Create, develop, and maintain SharePoint sites
Lead IT projects as needed
Support external clients as needed for email accounts and campaign implementation
Maintain IT processes compatible with IT Security and Service Desk
Participate in incident and problem resolution relating to all IT infrastructure
Perform monitoring activities to ensure all systems and services are meeting service level agreements
Establish and maintain effective relationships with the end-user community
Desirable skills:
Ability to work independently
Strong communication skills
Proficiency in Microsoft Office Products
Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365
Experience in process-oriented workflows
Team player
Adaptable
Detail-oriented
Prior experience preferred but not essential
Salary:
£20,000 per annum
Working hours:
40 hours per week
Benefits:
28 days annual leave including 8 bank holidays
Additional wellness day holiday
£10 off gym membership monthly
Cycle to work scheme
Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors)
Staff referral
Pension
Future prospects: The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
IT Service Desk Apprentice jobs in Glasgow
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