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In Technology Group
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'l
Job Source: In Technology GroupIn Technology Group Limited
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you
Job Source: In Technology Group LimitedSearch
Glasgow
Service Desk CoordinatorGlasgow £23,200 - £24,200Do you want to work for an established business withing the FM industry?How does on-site parking and salary sacrifice sound?If you are and experienced coordinator, this could be the role for you…Search are hiring for a Service Desk Coordinator within the FM industry, with great communication and orga
Job Source: SearchRealise Recruitment
Castlecary, North Lanarkshire
Service Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve
Job Source: Realise RecruitmentQA Ltd
Glasgow
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's c
Job Source: QA LtdRealise Recruitment
Glasgow
Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any probl
Job Source: Realise RecruitmentBrightwork Ltd
Glasgow
The Role – Lift Service Engineer Brightwork are supporting our client, a leading company in the lift industry, in their search for a skilled Lift Service Engineer based in Scotland. The ideal candidate will possess comprehensive experience in working with various types of lifts and controller manufacturers. They must demonstrate critical thinking a
Job Source: Brightwork LtdScot J C B Limited
Glasgow
We are looking for a skilled engineer to join our team in Glasgow. As a service engineer with Stewart Plant Sales, you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard. This is a fantastic opportunityto utilise and developyour engineering skills in
Job Source: Scot J C B LimitedGlasgow, Scotland, United Kingdom
At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!
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Navisite is looking for an experienced Service Desk engineer to join our existing team providing 24/7 to our customer base from our Glasgow based office. This role is offered primarily as an office-based role, with some hybrid work available.
Service Desk Engineer Responsibilities:
Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast-paced environment.
Possess Strong customer service, analytical, and problem resolution skills.
Strong communication skills; Excellent English (Written and spoken).
Ability to be empathic and sympathetic to our users.
Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid trending and continual service improvements.
Categorizing tickets based on ITIL principles (Incidents and Service Requests)
Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.
Troubleshooting issues remotely which may include issues with, Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers.
Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs.
Looking to resolve a high volume of calls at first point of contact.
Escalate tickets to our deskside support teams where a remote resolution is not possible.
Reviewing and implementing user, server and network change requests.
Follow high severity and Major incident procedures.
Collecting necessary information to escalate tickets to the relevant support teams when necessary.
Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic.
Requirements:
Must hold an appropriate IT qualification, and/or (or be working towards) other professional certifications such as MCSA, CCNA etc.
Good technical understanding and experience.
Able to cope with multiple problems in a calm and professional manner.
Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS).
Good verbal communication skills.
Work well in a team and enjoy helping others.
Friendly and approachable.
Precision, professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach.
Flexibility in working hours is vital to this position:
You will be required to work in a rotating shift pattern.
In the event of a colleague being absent from work you may be requested to cover their shift at short notice.
Desirable:
Working knowledge of ITIL processes.
Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server
NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.
Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.
You must ensure compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation.
Service Desk Engineer jobs in Glasgow, Scotland, United Kingdom
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