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Glencourt Associates
Farnworth, Borough of Halton
Call Centre Manager Widnes, Cheshire Up to £34,000 per annum + £6,000 Commission (OTE £40,000) Full-time, Permanent Company Overview: I am looking for a highly motivated and experienced Call Centre Manager to join our team. Our company prides itself on delivering exceptional customer service and sales support across various industries. Role Ov
Job Source: Glencourt AssociatesJOB Consultancy
Ormskirk
Call Centre Manager Working hours – Monday to Friday 9am-5:30pm Salary £35k+ dependent on experience My client, a forward thinking, exciting organisation are looking to recruit a Call Centre Manager to join their growing team. They are looking for a highly motivated and experienced Call Centre Manager to oversee 4 Team Managers, looking after sp
Job Source: JOB ConsultancyBack 2 Work Complete Training
Bootle, Merseyside
Were recruiting for Customer Service Advisors to earn up to £ 25,750 per annum. Customer Service Advisor benefits: Parents can work flexible hours , at many locations. Well also organise networking with other parents in the family"at"bosch forum. If youre posted abroad , well support your partner with finding a job, look-and-see trips, languag
Job Source: Back 2 Work Complete TrainingBack 2 Work Complete Training
St. Helens, Merseyside
Were recruiting for Customer Service Advisors to earn up to £ 25,750 per annum. Customer Service Advisor benefits: Parents can work flexible hours , at many locations. Well also organise networking with other parents in the family"at"bosch forum. If youre posted abroad , well support your partner with finding a job, look-and-see trips, languag
Job Source: Back 2 Work Complete TrainingBrook Street
Liverpool, Merseyside
My client is looking for a motivated customer service advisor to join their busy team in Liverpool ! * 7-day operation - 09:30 -19:30 * £ 24 - 26.5k per year * Perm Role * Liverpool Central JOB DESCRIPTION Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. Handle all customer interactions in
Job Source: Brook StreetBack 2 Work Complete Training
Liverpool
Were recruiting for Customer Service Advisors to earn up to £ 25,750 per annum. Customer Service Advisor benefits: Parents can work flexible hours , at many locations. Well also organise networking with other parents in the family"at"bosch forum. If youre posted abroad , well support your partner with finding a job, look-and-see trips, languag
Job Source: Back 2 Work Complete TrainingBack 2 Work Complete Training
Birkenhead
Were recruiting for Customer Service Advisors to earn up to £ 25,750 per annum. Customer Service Advisor benefits: Parents can work flexible hours , at many locations. Well also organise networking with other parents in the family"at"bosch forum. If youre posted abroad , well support your partner with finding a job, look-and-see trips, languag
Job Source: Back 2 Work Complete TrainingStart Monday
Haydock, Merseyside
Call Centre Customer Service Advisor 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off)Office Based Ashton in Makerfield (Nr Haydock) Do you have Receptionist, Customer Service, Call Centre experience? Are you customer focused, have basic computer skills & a great phone manner?A worldwide Manufacturer of Forecourt equipment are seeking a
Job Source: Start MondayL39, Ormskirk, Lancashire
£ 25000 - 35000/annum
Call Centre Manager
Working hours – Monday to Friday 9am-5:30pm
Salary £35k+ dependent on experience
My client, a forward thinking, exciting organisation are looking to recruit a Call Centre Manager to join their growing team. They are looking for a highly motivated and experienced Call Centre Manager to oversee 4 Team Managers, looking after specialist teams.
The Call Centre Manager will be responsible for overseeing the day-to-day operations ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results.
Key Responsibilities:
* Leadership & Management: Lead, mentor, and motivate a team of 4 team leaders to achieve individual and team targets
* Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness
* Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly
* Training & Development: Develop and implement training programs to enhance the skills and performance of staff
* Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction
* Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management
* Compliance: Ensure all operations comply with company policies, industry regulations, and legal requirements
Qualifications & Experience:
* Proven experience as a Call Centre Manager
* Strong understanding of call centre operations
* Excellent leadership, communication, and interpersonal skills
* Ability to analyse data and develop strategies to improve performance
* Experience in training and development of staff
* Strong problem-solving skills and ability to handle challenging situations
If you are interested in this role and feel you have the necessary experience, apply for consideration
Email Alert for Call Centre Manager jobs in L39, Ormskirk, Lancashire
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