Call Centre Manager
Farnworth, Borough of Halton
£ 32000 - 34000/annum up to 6,000 in commission
Call Centre Manager
Widnes, Cheshire
Up to £34,000 per annum + £6,000 Commission (OTE £40,000)
Full-time, Permanent
Company Overview: I am looking for a highly motivated and experienced Call Centre Manager to join our team. Our company prides itself on delivering exceptional customer service and sales support across various industries.
Role Overview: The Call Centre Manager will be responsible for overseeing the day-to-day operations of our call centre, ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results.
Key Responsibilities:
* Leadership & Management: Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.
* Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness.
* Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly.
* Training & Development: Develop and implement training programs to enhance the skills and performance of call centre staff.
* Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction.
* Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management.
* Compl...