Customer Service
Norwich
£ 21,000 - 24,000 per annum, Inc benefits
Job Vacancy: Multilingual Customer Service Professional
Location: Norwich, Norfolk, United Kingdom
Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate and multilingual Customer Service Professional to join their team.
The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty.
Key Responsibilities:
Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
Maintain customer records by updating account information.
Contribute to team efforts by accomplishing related results as needed.
Handle customer orders, returns, and exchanges with a friendly and professional demeanour.
Requirements:
Proficiency in French and/or other languages in addition to English.
Proven customer support ...