Technical Engineering Sales Support
Basingstoke
Technical Engineering Sales Support Assistant
Basingstoke
8.00am - 5.00pm Monday - Thursday
8.00am - 1.00pm Friday
Role Objective:
As a Sales Support Assistant, you’ll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.
Key Responsibilities:
Receive enquiries, create quotations and process orders for spares, repairs and service work
Manage general office and administration tasks
Handle the processing of invoices for spares, repairs, and service work
Assist the Customer Support Manager with general clerical work
Coordinate with other departments to ensure timely delivery of parts and services
Arrange collection and delivery of parts and machinery according to clients’ needs
Support in planning and scheduling customer site visits with on-site Service Engineers, ensuring timely completion of service visit reports
Keep our databases and other systems up to date as necessary
Communicate directly with customers and suppliers, maintaining an ongoing dialogue
Develop a comprehensive understanding of our products and key components through proactive engagement with other departments
Attend Sales and Operations meetings and contribute accordingly
Establish costs for repairs and determine pricing accordingly
Source parts and spares as needed
Skills, Experience & Attributes:
A background in engineering and the ability to read engineering drawings would be a requirement
Experience with CRM software like Epicor, Goldmine, Quotewerks, ICAPS and Drawing Viewers (AutoCAD / Inventor) is desirable
Proactive and hardworking
Excellent communication skills – written and verbal
Proficient in Word, Excel, with good numerical skills
Good attention to detail
Capable of prioritising tasks and managing workload independently
Excellent organisational skills and ability to manage multiple enquiries simultaneously
Works well within a team environment, supporting colleagues and contributing to a positive work atmosphere
Previous experience in administrative or sales roles would be beneficial
Previous experience in a small to medium-sized organisation would be beneficial
Ability to multitask and work under pressure
Previous experience in an engineering customer service environment is desirable
Educational Qualifications – Minimum academic level required:
HND in Mechanical Engineering or NVQ/BTEC