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Premier Technical Recruitment
Basingstoke
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke inst
Job Source: Premier Technical RecruitmentPremier Technical Recruitment
Basingstoke
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke inst
Job Source: Premier Technical RecruitmentPremier Technical
Basingstoke
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally ren...
Job Source: Premier TechnicalKey Recruitment Limited
Basingstoke
Technical Engineering Sales Support Assistant Basingstoke 8.00am - 5.00pm Monday - Thursday 8.00am - 1.00pm Friday Role Objective: As a Sales Support Assistant, you’ll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations. Key Resp
Job Source: Key Recruitment LimitedXACT PLACEMENTS LIMITED
Camberley
Are you looking for a new exciting opportunity working as a Technical Support Engineer to be based in Camberley? Main Duties of the Role Liaising with customers via phone calls, emails and tickets Proving support to software & hardware applications Fault diagnosis & resolution across software and hardware products Maintaining and repairing computer
Job Source: XACT PLACEMENTS LIMITEDParker Jones Group Ltd
Farnborough
Technical Support Engineer Farnborough DOE At Parker Jones we are working with a brand-new exciting client that has opened up a technical support engineer role to join their growing team. If you are looking for progression and to expand your knowledge and experience, why not apply for this role? Responsibilities of this role include but limited
Job Source: Parker Jones Group LtdParker Jones Group Ltd
Farnborough, Hampshire
Technical Support Engineer Farnborough DOE At Parker Jones we are working with a brand-new exciting client that has opened up a technical support engineer role to join their growing team. If you are looking for progression and to expand your knowledge and experience, why not apply for this role? Responsibilities of this role include but limited
Job Source: Parker Jones Group LtdIntec Recruitment
Aldermaston
Job Description/Responsibilities To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training. Responsibilities will include but are not
Job Source: Intec RecruitmentBasingstoke, Hampshire
£ 38000 - 40000/annum exceptional benefits
Engineering and Technical Customer Support Engineer
Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home
to c£40k (neg dep exp) + exceptional benefits package
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.
Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team.
Core responsibilities for this Basingstoke / home based varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts - supporting both internal and external customers as well as members of the Field Service team directly via telephone, Vilink (and other remote support applications) and on-site support as required in the fault find, diagnosis and repair of an array of systems and equipment, and accurately completing all relevant documentation associated with the repair and maintenance of systems and components within the workshop.
You will respond to customer or staff enquiries and fault reports and resolve issues and generate any necessary documentation or records as required, and with full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.
Operating within the SOP's surrounding Technical Complaint Handling, associated procedures and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the Senior CRC Engineer and Manager as and when required.
In an environment committed to the highest standards of customer service and satisfaction at all times, to be considered for this unique Engineering and Technical Customer Support Engineer opportunity within a genuine market leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering and demonstrate exceptional communication skills at all levels and excellent organisational and prioritisation abilities.
Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details
Email Alert for Engineering and Technical Customer Support Engineer jobs in Basingstoke, Hampshire
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