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The Job People
Birmingham, West Midlands
Outbound first line Manager Permanent position £28k - £32k per annum - plus benefits Previous Outbound first line Manager experience required Based in the Aston Birmingham Duties of a Outbound first line Manager Ensure all health and safety requirements are met to the highest standards Follow all Company procedures and legislative/ best pra
Job Source: The Job PeopleRed Recruitment
Kidderminster, Worcestershire
Red Recruitment is recruiting a 3rd Line IT Support Engineer in Kidderminster to join our client, a telecoms and technology company who are recognised as a leader in their field. They offer 24/7 support to their customers based all across the UK. The salary for this position is £25,000 - £35,000 per annum and is Monday to Friday only. Benefits an
Job Source: Red RecruitmentNQB Recruitment Solutions
B19, Birmingham, West Midlands (County)
JOB ID Reference: #(phone number removed) IT Support Engineer - 2nd Line Company Location: Birmingham, B19 (Office Based) Timings: 7.30-4pm (Mon-Thu) and (phone number removed)pm (Fri) Salary: up to £33k/year About the Company: Our client specialises in the design and manufacture of cutting-edge electrical control systems and specialist light
Job Source: NQB Recruitment SolutionsCBSbutler Holdings Limited trading as CBSbutler
Birmingham
Role: Network Engineer Rate: Circa £250 per day inside ir35 Location: Onsite in Birmingham Candidates will be sponsored through SC security clearance for this role if this is not in place already We are looking for a Network Engineer with experience to a 3rd line level. You will have previous hands on experence configuring SRX series routers.
Job Source: CBSbutler Holdings Limited trading as CBSbutlerSecurity Cleared Jobs
Solihull, West Midlands, United Kingdom
2ND LINE SDWAN SUPPORT ENGINEER - SOLIHULL/BRACKNELL- 5 DAYS/WEEK ONSITE 2nd Line SDWAN Support Engineer Location: Bracknell OR Solihull Duration: 1 Year **A national security clearance is required for this role but candidates not holding this level of clearance might be considered** We are hiring a number of roles within the SDWAN team in both B
Job Source: Security Cleared JobsBlack Country Womens Aid
West Bromwich
Black Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human traf...
Job Source: Black Country Womens AidLogistics People
Dudley
Line Leaders Wanted In DUDLEY! Logistics People are looking for Line Leader to join our team. Location: Dudley, Integrated Packing Services (IPS) Working Hours: Monday - Friday 06:00 - 14:00 / 14:00 - 22:00 Rotating Shifts Available Pay rate: £12.64 - £13.34 P/hr Position: Line Leader As a Line Leader for Logistics People your role will consi
Job Source: Logistics PeopleMET Recruitment UK LTD
Kingswinford
Overview: MET Recruitment are currently recruiting for a Team Leaders for a large distribution company based in Kingswinford. This company is the UK market leading for distribution working with high quality brands. Duties: Overviewing a team on the food production line Working at a fast pace Assisting on the production, packing light products. D
Job Source: MET Recruitment UK LTDWolverhampton, West Midlands
£ 12.00/hour
Excellent NEW Role Available
First Line Customer Support
Full Time - Based in Wolverhampton
£12.00 per hour
Rota Basis - Working hours between 5:00am - 11:00pm
Temporary to permanent
Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in
Wolverhampton. This is a fantastic opportunity to join a growing business that offers flexibility and hybrid working. If you have customer service experience, then this role could be for you!
Role Summary
Acting as the first point of contact to both internal and external customers.
Managing incoming telephone calls/queries to client SLA standards.
Managing outgoing telephone calls/queries.
Managing customer e-mails to company quality standards.
Logging incoming calls and emails into incident ticketing tool.
Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
Maintain high level of first-time fix rate to achieve Service Desk targets.
Maintain detailed and accurate records of actions taken to support the incidents resolution.
Maintain clear communication in line with company guidelines.
Identify major incidents and escalate where required.
Monitor all outstanding tickets and proactively manage personal workload.Ideal Criteria
Experience in a similar role is ideal bringing transferable customer service skills.
Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard. * Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.
Excellent people skills are essential.
Ability to manage own workload and take a proactive.
Willingness to provide flexibility with shift rota patterns, as required by the business.Further Details
You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive.
Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly.
If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience - Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached.
Adecco are an equal opportunities employer and recruitment agency.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Email Alert for First Line Support jobs in Wolverhampton, West Midlands
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