IT Field Technician - 3rd Line
Solihull
£ 30000 - 35000/annum
POST TITLE: IT Field Technician 3rd Line
LOCATION: Solihull
SALARY: £30k - 35k ( + £5,400 car allowance )
Benefits:
Company pension
Free parking
On-site parking
Work from home
Responsibilities:
Playing a pivotal role in ongoing and future projects throughout the Trust.
Input into the ICT Strategic Development Plan.
Implementation of new software as per the development roadmap.
Implementation of new hardware as per the development roadmap.
Implementation of new service as per the development roadmap.
Technical input into tenders/budget requirements.
Monitor the school network and firewall logs for issues and cyber security threats.
Responsible for the cybersecurity of the school infrastructure.
Report to the IT Director on the progress of development.
AD-Hoc technical escalations where required.
AD-Hoc training to the on-site engineers.
Covering sites in the event of staff sickness & holiday or where required.
On-boarding of new sites, including implementation & migration of all services, files & folders & hardware.
ITIL Service Transition
Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage the approvals process and be responsible for all steps through to implementation.
Asset and Configuration Management - Delegated to the Central Maintenance Engineer (CME). Responsible for maintaining the Assets and Configuration (CMDB). Includi...