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Centre Manager

London

Job DescriptionCentre Operations Manager - Luxury Circa £45K plus benefits5 days in the office We are seeking candidates from a Luxury or hospitality background We are seeking a highly experienced, polished Centre Operations Manager to join a 5 star Luxury Serviced Office in London, to work in one of their most prestigious sites. Your role will be integral and impactful, not only to ensure the exceptional standard is being delivered on a daily basis, but you will be responsible for all operational deliverables and execution of 5 star standards.We are looking for a personable and driven individual who is keen to develop their business management skills and competencies. This is an organisation who pride themselves of being the best of the best and will only work with driven, ambitious and top performers. Candidates must excel in a fast-paced operational environment, adapting quickly to changing demands. The role requires multitasking and flexibility, as no day is the same.Responsibilities of the role will include;Conduct regular client service reviews and ensure that high service levels are being maintainedAddress client complaintsTake responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centreManage billing, debt chancing and other financials with clients.Oversee basic HR functions for site staff including disciplinary actions, performance management, and probation reviews.Assess resources within the centre and ensure operational efficienciesContinually assess the centre and make recommendations for improvements.Review facilities documentation and maintain accurate record- keepingAttend regular operational meetings with staff across the portfolioOur ideal candidate for this role would possess the following key attributes:Candidate must demonstrate at least 5 years’ operational experience within any client facing industryExperience in hospitality would be desirablePossess an exceptional eye for detail and are committed to maintaining our high standardsStrive for perfection in every taskLeads by example and carries out responsibilities with a hands on approachWilling and ‘can-do’ attitudeMotivational and energetic leadership style with the ability to accurately assess others’ needs and respond accordingly.Exceptional written and verbal communication skills, adaptable according to recipient and situationExperience of managing budgets and P&LAbility to prioritise and organise workload and remain composed as and when demands may changeProficient in H&S regulations and Facilities Management would also be favourableThis position offers a unique pathway to develop crucial business skills that are essential for career success in operations and business generally.

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