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Receptionist

Redhill

£ 28000/annum

The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.

Role Summary:

* Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.

* Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.

* Efficient guest registration and host notification with the ability to remember guest names and faces.

* Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

* Ensure the reception desk is kept immaculate and tidy at all times.

* Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

* Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.

* Book taxis and cars for staff and visitors as required from the approved site suppliers.

* Administer the bookings for meeting rooms and inductions.

* To be competent and confident in the use of a range of relevant IT systems.

* To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

* To ...

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