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Customer Service Advisor

Tamworth

This company is a fantastic place to forge a successful career and now has an opening for a professional and dedicated Customer Service Advisor thanks to ongoing success and expansion.

Known for valuing their people, there are boundless opportunities for career growth as there are so many facets to the business and progression is actively encouraged. Offering a professional and close-knit environment, the successful candidate will join a passionate customer service team that enjoys working together and strives to deliver a first-class customer experience.

What’s in it for you?

The full list of benefits is too long to list, but some highlights include:

Salary guide: £22,500 with realistic on target earnings of £28,000 and uncapped commission.

Work hours: Monday to Thursday: 9am to 5:30pm, and Friday 9am to 5pm

20 days annual leave with the option to purchase more

Christmas shutdown

Birthday off

Free on-site parking

Wellbeing programme which includes access to BHSF, medical appointments, mental health support and death in service insurance

Rewards for long service

Responsibilities:

Perform a high number of outbound calls to successfully and empathetically collect monies owed

Provide customers with efficient and effective solutions that satisfy both parties by arranging repayment plans

Handle inbound calls and deal with queries relating to customer accounts

Record all customer communications on the CRM

Skills and Experience:

Experience in an outbound telephone-based customer service role

Proven track record of delivering exceptional customer service

Knowledge of collections and credit control would be an advantage

Good working knowledge of Microsoft Office and CRM systems

Confident, positive, with a 'can-do’ attitude

Strong telephone manner with the ability to effectively handle objections and liaise at all levels

If this position sounds like the one for you, please send your CV for consideration!

Apply

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