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Cactus Search
London
We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally. The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planni
Job Source: Cactus SearchCare Quality Commission
North London
Resource and Planning Manager Salary : Grade B - £39,390 (National Framework) or £44,792 (London Framework if you are London office based or home-based and live within the boundary of the M25) There is also an additional homeworking allowance of £553 per annum for those working from home Contracted Hours : Full time 37 hours per week or compres
Job Source: Care Quality CommissionCare Quality Commission
Central London
Resource and Planning Manager Salary: Grade B - £39,390 (National Framework) or £44,792 (London Framework – if you are London office based or home-based and live within the boundary of the M25) – There is also an additional homeworking allowance of £553 per annum for those working from home Contracted Hours: Full time 37 hours per week or compres
Job Source: Care Quality CommissionGold Group
City of London, London
Title: Senior Planning Manager Location: London, City (Hybrid - 3 days office / 2 days remote) Salary: £80-90,000 + car allowance + package An exciting opportunity has arisen for a Senior Planning Manager join an innovative energy business based in Central London who are at the forefront of sustainable solutions and driving impactful change toward
Job Source: Gold GroupFawkes & Reece London
London
An exciting opportunity has arisen for a Senior Planning Manager to join a leading name in Tier 1 Main Contracting to work on various major projects across London. Our client has an exceptional name across the industry and are a great company to work for due to their excellent financial position and their strong pipeline of work ahead. They operat
Job Source: Fawkes & Reece LondonFawkes & Reece London
City of London, London
An exciting opportunity has arisen for a Senior Planning Manager to join a leading name in Tier 1 Main Contracting to work on various major projects across London. Our client has an exceptional name across the industry and are a great company to work for due to their excellent financial position and their strong pipeline of work ahead. They operat
Job Source: Fawkes & Reece LondonNSR Associates
Gerrards Cross
Senior Project Planner Leading UK Main Contractor Turning over £700 Million + Do you have experience based on site and in pre-construction as a Planner leading a program? The right person will have a clear technical strength and understanding of sequencing and THE BUILD sequence Do you have the right communication skills and common sense to add va
Job Source: NSR AssociatesBellway Homes
Redhill, Surrey
Planning Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects differe
Job Source: Bellway HomesLondon
£ 60000 - 65000/annum
We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally. The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planning & team management).
Key Responsibilities:
Responsible for building & maintaining accurate call forecasting for all Global markets, and developing the resource plan by market and contact channel.
Monitoring and updating all KPIs and SLAs are met across all our channels, Phone, Email, Chat & Bot to ensure they reach the target.
Delivering analysis of contact volume trends to ensure accurate call forecasting.
Have a good level of understanding for all our European markets and work together with the respective Market Leaders to ensure accurate call forecasting.
Develop and deploy the right process to optimize the process of call forecasting and tracking.
Develop the right organization of WFM and assignment.
Manage the shift schedule process and operate to maximize SLA and staff satisfaction.
Build real-time operation visualisation to improve the supervising operation efficiency.
Maintain performance reports to track EU Customer Service team performance.
Attend and Lead Call forecast update meetings as well as Performance review meetings.
Technical skills and Abilities
Have experience in managing workforce management.
Highly numerical, with extensive experience of using Excel or Google Sheets for data collation and analysis
Proven track record of maintaining high levels of call forecasting in a fast-paced industry.
Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
Knowledge of progress monitoring and reporting
Having an analytical approach to problem solving
Computer literate in like all Microsoft packages, google apps, BI tool and SQL with the ability to learn new skills
High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
Outstanding written English and oral communication skills, with the ability to understand to lead responsibility
Strong leadership qualities that can motivate and guide a team.
Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team, including with external suppliers and providers
Able to solve problems with minimal supervision
Willingness to be flexible as and when required
Able to lead by example
A passion for our brand and understands retail and general consumer buying behaviourPlease share your information with (url removed)
Email Alert for Senior Resource Planning Manager jobs in London
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