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We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally. The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planni
Resource and Planning Manager
Salary : Grade B - £39,390 (National Framework) or £44,792 (London Framework if you are London office based or home-based and live within the boundary of the M25) There is also an additional homeworking allowance of £553 per annum for those working from home
Contracted Hours : Full time 37 hours per week or compres
Resource and Planning Manager
Salary: Grade B - £39,390 (National Framework) or £44,792 (London Framework – if you are London office based or home-based and live within the boundary of the M25) – There is also an additional homeworking allowance of £553 per annum for those working from home
Contracted Hours: Full time 37 hours per week or compres
Title: Senior Planning Manager
Location: London, City (Hybrid - 3 days office / 2 days remote)
Salary: £80-90,000 + car allowance + package
An exciting opportunity has arisen for a Senior Planning Manager join an innovative energy business based in Central London who are at the forefront of sustainable solutions and driving impactful change toward
An exciting opportunity has arisen for a Senior Planning Manager to join a leading name in Tier 1 Main Contracting to work on various major projects across London.
Our client has an exceptional name across the industry and are a great company to work for due to their excellent financial position and their strong pipeline of work ahead. They operat
An exciting opportunity has arisen for a Senior Planning Manager to join a leading name in Tier 1 Main Contracting to work on various major projects across London.
Our client has an exceptional name across the industry and are a great company to work for due to their excellent financial position and their strong pipeline of work ahead. They operat
Senior Project Planner Leading UK Main Contractor Turning over £700 Million +
Do you have experience based on site and in pre-construction as a Planner leading a program?
The right person will have a clear technical strength and understanding of sequencing and THE BUILD sequence
Do you have the right communication skills and common sense to add va
Planning Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects differe
Job Source: Bellway Homes
Senior Resource Planning Manager
London
£ 60000 - 65000/annum
We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally. The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planning & team management).
Key Responsibilities:
Responsible for building & maintaining accurate call forecasting for all Global markets, and developing the resource plan by market and contact channel.
Monitoring and updating all KPIs and SLAs are met across all our channels, Phone, Email, Chat & Bot to ensure they reach the target.
Delivering analysis of contact volume trends to ensure accurate call forecasting.
Have a good level of understanding for all our European markets and work together with the respective Market Leaders to ensure accurate call forecasting.
Develop and deploy the right process to optimize the process of call forecasting and tracking.
Develop the right organization of WFM and assignment.
Manage the shift schedule process and operate to maximize SLA and staff satisfaction.
Build real-time operation visualisation to improve the supervising operation efficiency.
Maintain performance reports to track EU Customer Service team performance.
Attend and Lead Call forecast update meetings as well as Performance review meetings.