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Hales Group Limited
Bury St. Edmunds
Customer Service Administrator £23,000-£25,000 per annum DOEMonday – Thursday 08:30-17:00, 8.30am – 3.45pm on FridayPermanentOutskirts of Newmarket On behalf of our client based on the outskirts of Newmarket, we are searching for a Customer Service Administrator to join their welcoming and expanding team! This role is ideal for candidates with prev
Job Source: Hales Group LimitedOpus People Solutions
Ipswich
Opus People Solutions are seeking a customer service administrator to join an exceptional customer service ?focused company based in Ipswich on a full time, permanent basis. The company has over 25 years of experience delivering unparalleled customer service, making a difference through what they do and how they do it. They are a people-led service
Job Source: Opus People SolutionsBerry Recruitment
Bury St Edmunds
Berry Recruitment are currently looking for a Customer Service and Administration Team Member for a busy client based in Busy St Edmunds. You will be required to support the team in completing various administration and office based duties within the Hire Department. The ideal candidate for this role will need to be confident in IT software to co
Job Source: Berry RecruitmentIkon Training
Ipswich
Customer Service Administrator - Are you passionate about delivering excellent customer service? If so, we would love to hear from you! Come and join this dynamic and expanding company that genuinely cares about its people.IKON are experts in designing and delivering communication skills-base...
Job Source: Ikon TrainingIKON Training
Ipswich
Customer Service Administrator - Are you passionate about delivering excellent customer service? If so, we would love to hear from you! Come and join this dynamic and expanding company that genuinely cares about its people. IKON are experts in designing and delivering communication skills-based training. We are renowned nationwide training provide
Job Source: IKON TrainingReed
Stowmarket
We are looking for a 3-month temporary Administrator to support our client's customer service team in Stowmarket. Start as soon as Monday! Location: Stowmarket Duration: 3 months with possibility of extension Salary: £12-£13 per hour Responsibilities: Logging Breakdowns and Faults: Monitor incoming requests related to electric vehicle (EV) char
Job Source: ReedReed
Ipswich
Reed are delighted to be working with our well-established client in Hadleigh, who are seeking a Customer Service Administrator to join their growing team. A salary of £23,000 to £26,000 is on offer, with candidates who possess previous Sales Administration or Customer Administration experience and meet all the below criteria being considered for
Job Source: ReedCrem Recruitment
Bury St. Edmunds
We are looking for a Customer Service Administrator to join our client based on the outskirts of Mildenhall. Applicants should be excellent communicators, have good IT skills and ideally have previous experience within an office-based, customer focussed role. This role offers great scope for progression to Customer Service Advisor following success
Job Source: Crem RecruitmentStowmarket
We are looking for a 3-month temporary Administrator to support our client's customer service team in Stowmarket. Start as soon as Monday!
Location: Stowmarket
Duration: 3 months with possibility of extension
Salary: £12-£13 per hour
Responsibilities:
Logging Breakdowns and Faults: Monitor incoming requests related to electric vehicle (EV) charging points.
Log breakdowns, faults, and service requests promptly in the Salesforce CRM system .
Prioritise and categorise issues based on urgency and severity.
Customer Communication: Communicate with customers via email.
Provide updates on the status of their cases, including estimated resolution times.
Address any customer inquiries or concerns professionally and empathetically.
Documentation: Maintain accurate records of all interactions with customers.
Document troubleshooting steps, resolutions, and any additional information in the CRM system.
Generate reports as needed for management review.
Quality Assurance: Conduct follow-up calls with customers after issue resolution to ensure satisfaction.
Requirements:
Experience: Previous experience in a technical support or customer service role preferred.
Skills: Excellent communication skills (both written and verbal).
Proficiency in using Salesforce or similar CRM systems.
Ability to troubleshoot and resolve technical issues effectively.
Qualifications: High school diploma or equivalent.
Any relevant certifications related to EV charging systems would be advantageous but not essential.
Please note that this is a temporary position, but exceptional performers may be considered for longer-term opportunities within the company. If you have any further questions, feel free to ask! ??
Email Alert for Administrator Customer Service jobs in Stowmarket
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