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TRIA
portishead
Job Description2nd line Support EngineerMicrosoft Stack / Azure / Windows server Up to £33kBristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers.As 2nd line support, you will be handling escalations from the 1st L
Job Source: TRIATalented Recruitment Group
Yeovil
Job DescriptionTalented Recruitment Group is seeking a Service Desk Analyst (1st Line Support Engineer) for our client. This role involves being the initial point of contact for customers with technical issues via phone and email. The primary focus is on handling Level 1 cases, providing effective and remote support services while consistently deli
Job Source: Talented Recruitment GroupHCLTech
HAVANT
Job DescriptionWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but
Job Source: HCLTechInsight Recruitment Group
ReigateReigateUnited Kingdom
Job Title:Service Desk AnalystSalary:£25,000 - £27,000Location: ReigateJob Type: Full-Time(HYBRID ROLE)Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office?Are you a dedicated and customer-focused individual with a passion for technology and telecommunications? If you're ready to make a significan
Job Source: Insight Recruitment GroupTRIA
portisheadportisheadsouth west englandUnited Kingdom
Job Description2nd line Support EngineerMicrosoft Stack / Azure / Windows server Up to £33kBristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers.As 2nd line support, you will be handling escalations from the 1st L
Job Source: TRIANCC Group
manchestermanchesternorth west englandUnited Kingdom
Job DescriptionLocation: ManchesterService Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working to
Job Source: NCC GroupHCLTech
havanthavantsouth east englandUnited Kingdom
Job DescriptionWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but
Job Source: HCLTechLa Fosse
london (city of london)london (city of london)south east englandUnited Kingdom
Job DescriptionYou’ll be joining one of the most recognisable not-for-profit organisations in the world. You’ll support staff and volunteer users across the UK, our London-based UK Office, and our operations overseas.Location: City of London (with regular site visits across the UK)Contract: Long-term rolling contract.Benefits: 4 day working week (p
Job Source: La FosseManchester
Job DescriptionIT Service Desk Analyst/1st/2nd Line Support AnalystA fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst/1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop applications and technologies.• Assist the Service Desk Delivery Manager in the triage of tickets, including:• Serving as the end user advocate, maintaining regular communication with end users asnecessary to keep them informed about incident progress and notify them of any impendingchanges or agreed outages.• Collect missing/necessary information from end users and accurately create and updateservice tickets in our ticketing system.• Prioritise service incidents and tickets to the Service Desk Analysts followingestablished procedures - Including assigning tickets to the appropriate team member basedon their expertise, workload, and location.• Collaborate with peers and other legal and business services teams to resolve serviceissues in a timely fashion.• Ensure customer satisfaction through continuous status updates and information sharing.• Ensure problem descriptions and resolutions are accurate in our ITSM solution.IT Service Desk Analyst/1st/2nd Line Support AnalystKnowledge, Sills and Experience:• Strong work ethic with a keen attention to detail.• Must possess strong interpersonal skills, including telephony skills, communicationskills, active listening, and client care.• Provides exceptional customer service by actively listening, showing empathy, and payingattention to detail.• Proactively follows up on problems and anticipates customer concerns.• A good understanding and working knowledge of Microsoft solutions, including - but notlimited to - Active Directory, Exchange Online Mailbox administration, Microsoft 365applications and technologies, NTFS share permissions.• A good understanding of supporting end users within Citrix environments.IT Service Desk Analyst/1st/2nd Line Support Analyst
Email Alert for Service Desk Analyst jobs in Manchester
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