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Pontoon Solutions
Chester
Job DescriptionService Desk AnalystChester12 months contractSalary starting from £30,000pa dependant on experience, plus benefits (see below)Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations,
Job Source: Pontoon SolutionsThe ONE Group Ltd
huntingdonshirehuntingdonshireeast angliaUnited Kingdom
Job Description1st Line Support (3 Month Contract) £14-£17 + Holiday pay and pension St IvesWe are partnering with a tech/engineering organisation on the outskirts of St Ives who are looking to add a 1st Line Support Analyst to their growing IT Team on a 3-month temporary contract. There is potential for this to be extended or go permanent, however
Job Source: The ONE Group LtdBurman Recruitment
londonlondonsouth east englandUnited Kingdom
Job DescriptionWe are currently searching for a Service Desk Analyst for our client in the Higher Education sector.Overview:The Service Desk Analyst will provide first and second line technical support, resolving hardware and software issues in a timely and efficient manner. This role requires excellent communication skills, problem-solving abiliti
Job Source: Burman RecruitmentIT Recruitment Solutions Ltd
BrightonBrightonUnited Kingdom
Service Desk Analyst / Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing.This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and remo
Job Source: IT Recruitment Solutions LtdBell Integration - Driving Digital Transformation
portsmouth, hampshireportsmouth, hampshiresouth east englandUnited Kingdom
Job DescriptionOverviewWorking within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering covering critical systems for our diverse range of customers.This role is based on-site in Portsmouth.The RoleUtilising industry standard toolsets, you will monitor calls, emails and automated alerts, br
Job Source: Bell Integration - Driving Digital TransformationAuxilion
sheffield, south yorkshiresheffield, south yorkshireyorkshire and the humberUnited Kingdom
Job DescriptionService Desk AnalystPlace of work: Sheffield, UK - Hybrid / Duration: Permanent / Hours of work: Monday – Friday – office hours.About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to inte
Job Source: AuxilionNCC Group
Manchester
Job DescriptionLocation: ManchesterService Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working to
Job Source: NCC GroupIssured Limited
Milton Keynes
Job DescriptionService Desk AnalystLocation: Milton Keynes, UK with an opportunity to work from home.Salary: £22000 - £25000 per annum + BonusUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role.Issured, an award-winning business transformation consultancy and developer of secure IT
Job Source: Issured LimitedYeovil
Job DescriptionTalented Recruitment Group is seeking a Service Desk Analyst (1st Line Support Engineer) for our client. This role involves being the initial point of contact for customers with technical issues via phone and email. The primary focus is on handling Level 1 cases, providing effective and remote support services while consistently delivering excellent customer service. For more complex technical issues, you will assign cases to the appropriate team members, ensuring clear and accurate notes are recorded in Salesforce. Collaboration with the Support Desk team is crucial to ensure SLAs are met and maintained.ResponsibilitiesTake ownership of Level 1 cases, providing telephone/remote assistance to resolve issues, prioritising, and escalating as necessary.Answer incoming calls promptly and log support cases in Salesforce.Ensure a maximum of 7 cases in the queue at any time.Provide telephone/remote support for IT, WIFI, and Connectivity issues.Manage the Tier 1 queue, meeting milestones for case resolution.Ensure cases are addressed within milestones, keeping customers informed in line with the customer journey and SLAs.Regularly update case tracking information in Salesforce.Escalate cases requiring advanced support or customer care.Participate in the pre-configuration of small projects.Ensure customer documentation is up to date.Achieve personal KPIs and milestones.Be a dependable part of the out-of-hours rota for engineer cover.Adhere to company processes and policies.Liaise with third-party software/hardware suppliers or maintenance providers as necessary.Assist the team in achieving group targets and maintaining a high level of customer service.Action or escalate pro-active monitoring alerts receivedDesired Experience2 years’ experience in a similar role (preferred).Experience supporting IT and WiFi technologies.Experience with Cisco IOS and configuring Cisco network equipment (a bonus).Working knowledge of Microsoft operating systems.Customer service experience.Effective communication skills in various situations.Excellent interpersonal skills, both oral and written.A strong desire to learn, improve, and succeed.Proficient IT skills.Strong organisational skills with the ability to plan and prioritise tasks.Ability to perform tasks following training/direction.Good time management skills to ensure tasks are completed and resolved within targets.Confident and pleasant phone manner.Attention to detail.Supportive and helpful team member.Punctual and reliable.Package£25K base salaryhybrid working23 days holiday plus bank holidaysRegular office eventsPaid training and developmentGreat career opportunitiesThis is a hybrid role with the need to be in the Yeovil office at least 2 days a week. If this sounds like a role well suited to your experience and requirements, please apply and we will be in touch to discuss your application in more detail.
Email Alert for Service Desk Analyst jobs in Yeovil
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