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Operations Assistant (Client Admin)

London

Job DescriptionWho we are? Raymond James is a wealth management firm focused on providing trusted advice and tailored, personalised investment services. We believe if we do what’s right for clients, we’ll help them achieve success while also realising our own. Our parent company, Raymond James Financial, has been doing the same in the US for over six decades.Who we are looking for? As an Operations Client Assistant you will be responsible for supporting a variety of administration duties including document screening, account opening, deceased account processing, general queries (both internal and external) and ad hoc project work.Responsibilities Client On-Boarding:Screening anti money laundering “AML” documentation for all types of accounts: GIA/ISAs/Pensions/OPBs/Trusts etc.Validating documents such as cheques and W-8’sAccount openingContinuous monitoring of pending accountsDealing with all Client On-Boarding internal and external queries within our agreed service levelClient Administration:Administration of deceased accounts, including the request of probate valuationsAdministration of account closures, including the calculation and deduction of closing feesAllocating valid W-8 forms to accounts and chasing expired documentationPeriodic review of provider signatory listsAll types of static data amendmentsClient and provider paymentsInitial ISA subscriptionsInternal client journalsSetting up regular payment / standing orders / income sweepsDeducting ad hoc charges such as custody, financial adviser, management, valuation fees etc.Deal with all client administration & internal/external queries within our agreed service levelBuild and maintain a working knowledge of the Raymond James operating environmentGeneral:Ensure that accurate controls and records are maintainedHelp maintain robust departmental procedure manualsMonitor work levels & the group mailbox to ensure all items are processed within agreed service standardsKeep abreast of regulatory and industry developments through reading and attendance at relevant seminarsAssist with the transition of new officesRequirementsSpecialist/Technical Knowledge: Basic understanding of retail financial services, investment management or stockbroking operations Working knowledge of Microsoft packages, especially Word & Excel Qualities/Attributes: Ensure our Service 1st culture is adhered to and maintained at all times Desire to be involved with all aspects of the business taking a hands-on approach Ability to expand and grow with the business Able to work effectively, both independently and as part of a team Demonstrates a positive attitude reflected in day to day conduct Uses initiative and applies knowledge acquired to problem solving Ability to work under pressure and to deadlines Quality orientated. Pays attention to detail Good interpersonal and communication skills (verbal and written) Sound organisational and time management skills with the ability to multi-task Benefits 25-days of annual leave + bank holidays + holiday increases each year, to a max of 30Established hybrid working policy and openness to flexible workingGenerous pension contributionsPrivate medical healthcareDiscounted Gym Membership Life, Dental & Travel insuranceRaymond James is an equal opportunities employer and welcomes applications from a diverse background At Raymond James we honour, value and respect the uniqueness, experiences, and backgrounds of all our Associates. When associates bring their best authentic self to work, our organisation, clients, and communities thrive. This is a key part of our people-first culture. The Company is an equal opportunities employer and makes all employment decisions on the basis of merit and business needs.

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