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Reed
London
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit a 2nd line Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent). The role is full time, Monday to Friday, 37 hours per week. Full time office based, there
Job Source: ReedETM Group Careers
London
We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role A Bar Manager is at the forefront of the day to day bar operations, leading from the front, and driving sales. A great Bar Manager should know that the key to creating a fabulous atmosphere for the guests at the bar, starts with cre
Job Source: ETM Group CareersPremier Work Support
East London
Our client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential. The Service Desk Representative plays a crucial role in e
Job Source: Premier Work SupportReed
Isleworth
Do you have 2-3 years' service desk experience? Do you have experience managing or supervising a service desk team? I am recruiting for an immediate Service Desk Manager to work for an Isleworth-based client who specialises in creating bespoke security solutions for a range of different clients, particularly within the healthcare and educational
Job Source: ReedSpider
Crouch End
IT Service Desk Manager – Exciting Opportunity in Crouch End, North London! Are you a team player with a passion for IT service excellence? We are seeking a dynamic IT Service Desk Manager to lead helpdesk operations. The Company: A well-established Managed Services Provider (MSP) in Crouch End, N8, specialising in a client-focused approach to IT
Job Source: SpiderPremier Work Support
East London, London
Our client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential. The Service Desk Representative plays a crucial role in e
Job Source: Premier Work SupportSpider
Crouch End
IT Service Desk Manager - Exciting Opportunity in Crouch End, North London! Are you a team player with a passion for IT service excellence? We are seeking a dynamic IT Service Desk Manager to lead helpdesk operations. The Company: A well-established Managed Services Provider (MSP)...
Job Source: SpiderThe Ivy
Central London
Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. Were searching for a passionate Bar Manager . This is a great opportunity to join a dynamic and supportive team in one of the UKs leading restaurant brands . Benefits & r
Job Source: The IvyLondon (Central), London (Greater), United Kingdom
£ Competitive Market Rate
As part of a an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users. The main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering teams where required.
The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service.
Key accountabilities:
Troubleshoot technical issues reported to Service Desk
Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
Assist with maintenance and contribution of articles to the Service Desk Knowledge Base
Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle
Key requirements:
Experience working within a Service Desk or Helpdesk environment
Excellent communication and customer service skills
Ability to efficiently manage workload and escalate calls when require
Broad knowledge and understanding of IT concepts and technologies
Desirable Skills
ITIL foundation
Knowledge of AGILE and DevOps frameworks
Experience with Enterprise level reporting tools
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.
Email Alert for Tech Bar / Service Desk Analyst jobs in London (Central), London (Greater), United Kingdom
ⓘ There was an unexpected error processing your request.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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