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Evantis Technology
London Area, United Kingdom
IT Service Desk Analyst - Central London - £35,000 - 1st & 2nd Line Support We are looking for an IT Service Desk Analyst for a leading London-based Law firm client of ours. Our client is very modern in its approach and is looking for an IT Service Desk Analyst who is happy to provide 1st & 2nd Line support to their London Office. Responsibiliti
Job Source: Evantis TechnologyIntec
City of London
2ndLineSupport Analyst -London- Consultancy - £ 35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced2ndLineSupport Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation Provi
Job Source: IntecClient Server
Epsom
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line suppor
Job Source: Client ServerClient Server
Epsom
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line suppor
Job Source: Client ServerSecurity Cleared Jobs
London (Central), London (Greater), United Kingdom
As part of a an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users. The main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering
Job Source: Security Cleared JobsLorien
City of London
Second Line Engineer - London City office + 1 client south of Cambridge. Up to £45,000 (depending on experience) City of London office + 1 client site south of Cambridge. Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-si
Job Source: LorienLorien
City of London
Second Line Engineer - London City office + 1 client south of Cambridge. Up to £45,000 (depending on experience) City of London office + 1 client site south of Cambridge. Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-si
Job Source: LorienReed
London
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit several Senior Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent). The role is full time, Monday to Friday, 37 hours per week. There is no hybrid work ar
Job Source: ReedLondon
£ 22.93 - 29.23 per hour, Inc benefits
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit a 2nd line Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent). The role is full time, Monday to Friday, 37 hours per week. Full time office based, there is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB. The office is based near London Bridge.
Pay rate: £22.93 per hour PAYE or £29.23 per hour Umbrella
Job Purpose:
The Service Desk Analyst will provide second line support via the service desk, dealing with a wide range of staff across the brigade. To diagnose, resolve problems and escalate incidents to third support where a fix is not possible.
Key responsibilities:
To provide second line technical support to users by phone, email and in person to determine the nature of any issues they encounter.
To accurately log and process support calls and escalate to the appropriate Team.
To ensure calls are acknowledged and fixed within agreed SLAs.
To assist third line support teams as and when required.
To assist with user and desktop account administration.
To keep users up to date on the progress of their call and escalate calls to second/third line as required.<...
Email Alert for 2nd Line Service Desk Analyst jobs in London
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