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Ekco
Milton Keynes
Job Description About Ekco: Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments. ☁️ In a few words, we take businesses t
Job Source: EkcoModern Networks Ltd
Hitchin
Job Description About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver ma
Job Source: Modern Networks LtdIssured Limited
Milton Keynes
Job Description Service Desk Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning business transformation consultancy and developer
Job Source: Issured LimitedThe ONE Group Ltd
Huntingdon
Job Description 1st Line Support (3 Month Contract) £14-£17 + Holiday pay and pension St Ives We are partnering with a tech/engineering organisation on the outskirts of St Ives who are looking to add a 1st Line Support Analyst to their growing IT Team on a 3-month temporary contract. There is potential for this to be extended or go permanent,
Job Source: The ONE Group Ltdidentifi Global Resources
Milton Keynes
Job Description Service Desk Support Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are the resourcing partner for Issured, an award-winn
Job Source: identifi Global ResourcesCorriculo Ltd
Luton
Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary t
Job Source: Corriculo LtdUnderstanding Recruitment
Milton Keynes
Job Description Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helpi
Job Source: Understanding RecruitmentUnderstanding Recruitment
Milton Keynes
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow
Job Source: Understanding RecruitmentBedford
Are you an experienced IT Service Desk Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre.
As an IT Service Desk Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs. You will act as the first point of escalation for users encountering technical difficulties, providing support over the phone, remotely, and on live messenger, logging tickets, and managing incidents through ServiceNow.
This is an exceptional opportunity to join a market-leading organisation and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions.
Responsibilities
Provide 1st/2nd line support via phone, remote, and live chat to 10,000+ global employees.
Offer executive user support to 500+ senior management personnel.
Manage Incidents and requests using ServiceNow.
Conduct advanced troubleshooting and analytical support.
Coordinate with relevant teams for issue escalation.
Assist the Service Desk Team Lead and escalate issues to the Head of IT Support when necessary.
Proficient in mobile device (Apple/Android) support, Active Directory, Computer administration, Windows 10, and Microsoft products.
Participate in ad-hoc support requests, desk moves, and desk-side support.
Serve as Major Incident owner and follow the documented MI process during reported MIs.
Skills and experience
Ideally 12+ months of Service Desk or Technical Support experience
Knowledge of ITSM ticketing systems, especially ServiceNow
Strong background in Windows and Microsoft Office administration
Experience with Active Directory and O365 administration.
Understanding of Apple mobile devices
Familiarity with web conferencing tools like Teams, Zoom, etc.
Excellent written and verbal communication skills
Ability to work effectively in a team.
Proactive, able to work under pressure independently.
Familiarity with ITIL, preferably with ITIL Foundation V3/V4 certification
Location: Bedford, Bedfordshire (Hybrid Remote)
Salary: £28,000 - £32,000 per annum
Benefits: Annual bonus program, 25 days holiday, optional on-call, paid training and development, great pension, health, and life insurance + more!
If you are an IT Support Analyst with experience working as a Service Desk Analyst, IT Support Engineer, or a 1st Line and 2nd Line Support Analyst, we encourage you to apply for this exciting opportunity.
Email Alert for IT Service Desk Analyst jobs in Bedford
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