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Pontoon Solutions
Chester
Job DescriptionService Desk AnalystChester12 months contractSalary starting from £30,000pa dependant on experience, plus benefits (see below)Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations,
Job Source: Pontoon SolutionsModern Networks Ltd
Hitchin
Job DescriptionAbout Us:Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market le
Job Source: Modern Networks LtdIssured Limited
Milton Keynes
Job DescriptionService Desk AnalystLocation: Milton Keynes, UK with an opportunity to work from home.Salary: £22000 - £25000 per annum + BonusUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role.Issured, an award-winning business transformation consultancy and developer of secure IT
Job Source: Issured LimitedNCC Group
Manchester
Job DescriptionLocation: ManchesterService Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working to
Job Source: NCC GroupTRIA
portishead
Job Description2nd line Support EngineerMicrosoft Stack / Azure / Windows server Up to £33kBristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers.As 2nd line support, you will be handling escalations from the 1st L
Job Source: TRIADGH Recruitment
Manchester
Job DescriptionIT Service Desk Analyst/1st/2nd Line Support AnalystA fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst/1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core deskt
Job Source: DGH RecruitmentTalented Recruitment Group
Yeovil
Job DescriptionTalented Recruitment Group is seeking a Service Desk Analyst (1st Line Support Engineer) for our client. This role involves being the initial point of contact for customers with technical issues via phone and email. The primary focus is on handling Level 1 cases, providing effective and remote support services while consistently deli
Job Source: Talented Recruitment GroupHCLTech
HAVANT
Job DescriptionWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but
Job Source: HCLTechMilton Keynes
Job DescriptionService Desk Support AnalystLocation: Milton Keynes, UK with an opportunity to work from home.Salary: £22000 - £25000 per annum + BonusUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role.Identifi global are the resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a Service Desk Support Analyst.As a Service Desk Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential.What will you be doing?Responding to inbound technical service requests over the phone, Teams or in person.Accurately and efficiently log all issues and status updates in our Service Desk Tool.Track and resolve support tickets within established SLA's to promptly meet user's needs.Escalate service incidents to 2nd line technical support and problem management where required.Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager.What are we looking for?Must have excellent verbal and written communication skills.Competent experience in using MS Outlook, Word, Excel, Power Point, and other tools.Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment.Passion for driving exceptional customer experience.Strong analytical and problem-solving skills.A passion for continuous learning and self-development.Must be able to quickly grasp technical concepts and apply them to complex problems.You will need to cover 7am-7pm, working a shift pattern (7am-3pm/9am-5pm/11am – 7pm) and 1 in 4 weekends (extra pay for weekends)You will need to undergo Security Clearance, this will entail background checks covering any criminal history, credit and finance and some wider elements.
Email Alert for Service Desk Analyst jobs in Milton Keynes
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