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People & Culture Business Partner @ WTA Group | Driving High-Performing Teams
Who are we?
WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.
WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.
Key Role
You will have full day to day ownership of your assigned clients and responsible for:
Retaining assigned clients
Maintaining and growing relationships with WTA clients
Ringfencing the clients
Providing exceptional customer service with a proactive mindset
Driving business growth
Customer excellence managers require excellent communication and interpersonal skills, strategic thinking, business acumen, and a customer-focused mindset. They should be adept at building relationships, developing and growing the accounts, and managing multiple priorities simultaneously. Additionally, proficiency in sales techniques, market analysis, and being proficient in HubSpot is required for the role.
Key Responsibilities:
Relationship Management
Account Development and growth
Customer Retention
Strategic Planning
Negotiation, Ringfencing and Sales
Market and Industry Knowledge
Reporting and Analysis
Customer Advocacy
Consistency and best practice
Location: Hybrid with 3 days at our Manchester Head Office.
Skills and Experience:
Experience in a customer-facing role, within the freight forwarding or logistics industry.
Job Title: Operational Excellence Manager – Finance Transformation
Location : Hybrid in Manchester
We are seeking an experienced Operational Excellence Manager to lead process optimization and continuous improvement initiatives within the Record to Report (RtR) function. This role is ideal for someone who thrives in a fast-paced, data-driven en
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Founder at Be in Tech | Salesforce Alumni | Female Founder Incubator, 2024 Cohort - Bruntwood SciTech A progressive Financial Services vendor based out of Manchester are recruiting for an Operational Controls Manager! This new role has been created in line with increasing business maturity and sustaine
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Net Revenue Management Excellence Manager, Manchester Client:
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: c0f67a508448
Job Views: 31
Posted: 22.03.2025
Expiry Date: 06.05.2025
Job Description: About the Role
As the NRM Excellence Manager, yo
Job Description Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. We’ll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes.
They have an in-depth knowledge of business
Customer Relations Manager
Location: Manchester (Hybrid - 3 days in office)
Salary: £45,000 + Benefits
Job Type: Full-Time, Permanent
Are you a data-driven CRM expert with a passion for customer engagement?
An exciting opportunity has arisen for a Customer Relations Manager to take full ownership of the CRM strategy for a growing business in the
Customer Success Manager
Salary: £65,000 - £70,000 per annum
Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire
Permanent
Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention and financial growth?
Do you thrive in a strategic, customer-focused role, ensuring business outc
Our client offers the best-in-class and most advanced advertising technology and content solutions. Due to expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,.
As a Customer Success Manager, you'll be the trusted advisor t
Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire
Permanent
Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention, and financial growth?
Do you thrive in a strategic, customer-focused role, ensuring business outcomes are met? If so, we have a high-profile opportunity that coul