Customer Relations Manager

Location
Manchester, England, United Kingdom
Salary
£ 60.000 - 80.000
Job Type
Full Time
Contract Type
Permanent
Sector
Accounts

Ready to Apply?

Apply

Customer Relations Manager

Location: Manchester (Hybrid - 3 days in office)
Salary: £45,000 + Benefits
Job Type: Full-Time, Permanent

Are you a data-driven CRM expert with a passion for customer engagement?
An exciting opportunity has arisen for a Customer Relations Manager to take full ownership of the CRM strategy for a growing business in the eCommerce industry. This is a high-impact, autonomous role where you'll design and implement data-led campaigns to enhance customer loyalty, retention, and lifetime value.

What You'll Be Doing:

  1. Develop & Own the customer engagement strategy across email, SMS, and loyalty programmes.
  2. Segment & Personalise customer journeys using RFM modelling & advanced data insights.
  3. Optimise & Automate campaigns to drive engagement, repeat purchases, and brand advocacy.
  4. Collaborate with Key Stakeholders (Marketing, Finance, Branch Managers) to integrate CRM across the business.
  5. Utilise HubSpot to manage campaigns, reporting, and customer service interactions.
  6. Report on CRM Performance, using Power BI & DAX to provide data-driven insights.

What We're Looking For:

  1. Proven customer relationship management experience in eCommerce or B2B/D2C environments.
  2. Strong analytical mindset - ability to turn data into actionable strategies.
  3. Hands-on experience with HubSpot & automation tools.
  4. Comfortable working autonomously in a fast-moving, entrepreneurial environment.
  5. Strong communication skills - able to present insights & influence stakeholders.

What's in It for You?

  1. £45,000 salary
  2. 25 days' holiday + bank holidays + birthdays off
  3. Hybrid working (3 days in office)
  4. Free parking
  5. Pension (standard scheme)
  6. Opportunity to build a CRM strategy from the ground up

If you're ready to make a real impact and drive customer engagement in a fast-growing, agile eCommerce business, we'd love to hear from you!

???? Apply Now #J-18808-Ljbffr

Start your Journey Here!

Apply

Similar Jobs

  • Morson Talent

    HR Case Manager - Employee Relations

    greater manchester, england, United Kingdom

    Morson are currently partnering with a leading manufacturer with national coverage as they recruit for an ER Case Manager to join the HR team. This is a full-time permanent position offering a salary of up to £45,000 DOE. You can be based at any of the 10 UK sites; however, there will be a requirement to travel to other sites. You will have the

    Job Source: Morson Talent
  • Marks & Spencer Plc

    Employee Relations Case Manager Lead

    salford, england, United Kingdom

    Step into a dynamic leadership role at M&S, where you'll empower a team of Case Managers to deliver a best-in-class case management service for our line managers. You’ll balance the needs of both our business and colleagues, ensuring we meet our legal obligations while driving excellence across our Line Manager Advisory Service (LMAS) operations.

    Job Source: Marks & Spencer Plc
  • ECS Resource Group Ltd

    Customer Success Manager

    Manchester, England, United Kingdom

    Customer Success Manager Salary: £65,000 - £70,000 per annum Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire Permanent Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention and financial growth? Do you thrive in a strategic, customer-focused role, ensuring business outc

    Job Source: ECS Resource Group Ltd
  • TN United Kingdom

    CUSTOMER ACCOUNT MANAGER

    Manchester, England, United Kingdom

    Our client offers the best-in-class and most advanced advertising technology and content solutions. Due to expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,. As a Customer Success Manager, you'll be the trusted advisor t

    Job Source: TN United Kingdom
  • TieTalent

    Customer Success Manager

    Manchester, England, United Kingdom

    Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire Permanent Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention, and financial growth? Do you thrive in a strategic, customer-focused role, ensuring business outcomes are met? If so, we have a high-profile opportunity that coul

    Job Source: TieTalent
  • Simpson Judge Ltd

    Customer Service Manager

    Manchester, England, United Kingdom

    • Ending Soon

    Customer Service Manager Up to £42,000pa Permanent Manchester City Centre A high growth ecommerce business is seeking a permanent Customer Service Manager to join their team. This is a newly created role, leading a team of 3 customer service advisors, with the view to further expand, develop and implement processes within the customer service depar

    Job Source: Simpson Judge Ltd
  • TN United Kingdom

    Manager of Customer Success

    Manchester, England, United Kingdom

    SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila,

    Job Source: TN United Kingdom
  • ECS Resource Group

    Customer Success Manager

    greater manchester, england, United Kingdom

    Customer Success Manager Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire Employment Type: Permanent Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention, and financial growth? Do you thrive in a strategic, customer-focused role, ensuring business outcomes are met? If so,

    Job Source: ECS Resource Group