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Customer Service Representative

Birmingham, West Midlands (County)

£ 21000 - 23500/annum

Customer Service Representative - Healthcare/Medical

Birmingham, Office-Based

Up to £23,500 DOE

We are seeking a dedicated and empathetic Customer Service Representative to join our clients customer care team. The ideal candidate will possess excellent listening skills, a strong understanding of client needs, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

*

Respond to inbound enquiries from customers.

*

Provide accurate information and resolve issues promptly.

*

Ensure a high level of customer satisfaction through effective communication.

*

Maintain and update customer records accurately.

*

Track and follow up on the status of ongoing tasks and enquiries.

*

Coordinate with other departments to ensure seamless customer support.

Key requirements:

*

Exceptional listening and communication skills.

*

Administrative experience in an office setting is highly desirable.

*

Strong organizational abilities and attention to detail.

*

Ability to understand and empathize with customers needs.

Desirable:

*

Previous experience in a customer service role, preferably within a healthcare or NHS call centre environment.

If you have the desired skillset, please apply for immediate consideration

Apply

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